FAQ

What Payment Methods do you accept?

This website protects your data with a Secure Connection (SSL) and offers the following payment methods:

  • Paypal
  • Visa
  • Mastercard
  • American Express

We accept Official Purchase Orders from Local Authorities, Government departments, Education & Healthcare.

Please Contact Us if you would like to open an Account with us.

What are the delivery timescales and is delivery free?

Here at SystemsXchange we offer FREE Delivery to UK mainland regardless of volume. We aim to dispatch your goods on the same day we receive payment. In some cases it may take up to 1 working day for us to dispatch your purchase. Order cut-off time is 3pm. Please Contact Us if you would like your goods to be dispatched immediately.
We use reliable couriers DPD, Inter Link and Royal Mail for all UK deliveries.
We SystemsXchange offer worldwide shipping with UPS. If you do not see the shipping information for a particular country then please Contact Us to request a shipping quote.
DPD and Inter Link will provide you with an exact time of delivery (hourly windows).
Please note that DPD, Interlink and UPS deliveries MUST be signed for so please make sure there is someone available to sign for the goods.
Once your order is shipped we will send you an email with a link to the tracking information.

If you wish to call the courier to rearrange delivery or pick up from their depot then please use one of the telephone numbers below.
Royal Mail customer services/tracking – 0845 611 3425
DPD customer services/tracking – 0845 0702477
Interlink customer services/tracking – 0845 0702477
UPS customer services/tracking – 03457 877 877

Can I return my item?

If you decide you no longer require your item, or it develops a fault please Contact Us requesting a returns number stating the reason for the return. Without this returns number you cannot return your item. Please be sure to return it in original packaging.

What warranty do you provide?

SystemsXchange provide a full 12 month warranty on all refurbished equipment. New equipment is sold with the manufacturers warranty.